Refunds policy

We may sometimes add or change our terms and conditions. This includes changing class times, schedule, our services and membership fees. We do not reduce your program fees or extend passes because of the above reasons, or if we are running on a reduced schedule during holiday periods.

Online Classes

In order to join online classes and videos with us you will need to login to your account and hold a valid online or membership. If you are having trouble with your login or can’t remember your details please contact hello@savatherapies.com.

All class passes are strictly 1 pass per person. Class passes are non-refundable and non-transferable. All class passes are only valid for online classes. You will give true information when asked about your heath concerns, injuries and conditions.

12 class passes are valid for 6 months from date of purchase. 12 class passes may be suspended within reasonable terms for up to 3 months. 12 class pass only valid for online classes.

Free trial classes are strictly for new students only. Only 1 or 2 free trial classes per person, depending on Free Trial or Free Trial Duo pass. Free trial classes only valid for online classes.

Personalised Wellness Programs, Private Classes and Personalised Guided Meditations

Our Personalised Wellness Programs, private classes and personalised guided meditations are just that- personal, confidential and strictly for one person only. We reserve the right to adjust and create the program, private yoga class and guided meditations according to your needs and based on our assessment. This program is not a substitute for professional mental health care, physical care or medical care. You will give true information when asked about your heath concerns, injuries and conditions. You are responsible for your well-being during the program and private class, and subsequently, your choices and decisions. You understand that all the comments, idea and program structure offered by Sava Therapies are solely for the purpose of aiding you in achieving the goals defined with the therapist or teacher. You have the ability to give consent, and hereby give such consent to Sava Therapies to assist you in achieving your goals and understand that results are not guaranteed.

Personalised Wellness Programs may be purchased and booked up to 3 months in advance, depending on availability. Programs run for 12 weeks from the first booking separate from the initial consultation.

There is a 30% deposit required prior to our first session together for the program. Final payment can be made anytime within the first six weeks of the program. Personalised Wellness Programs are non-refundable and non-transferrable. Unused sessions will expire outside of the 12 week period.

Payment for private yoga classes must be made at least 24 hours prior to the start of class. These classes are non-refundable and non-transferrable.

Cancellations (within 24 hours) or lateness (more than 25 minutes from agreed start time) will be considered as used sessions within the program and for private yoga classes. This is to ensure that clients are held accountable for their commitment to their wellbeing.

For private classes held in a physical location, there is an additional travel fee for locations greater than 15km from Parramatta, Sydney. Total travel time, tolls, prop hire & carry and petrol will be considered when calculating final travel fee.

Personalised guided meditations are for your use only. The intellectual property of the meditation remains with Sava Therapies. If you are not satisfied with the meditation, we will try our best to record you one more meditation tailored to your feedback. If you are still not satisfied with the meditation, we will refund you the price of your personalised guided meditation. While we endeavour to provide consistent, high quality services, no results are guaranteed.

Toolkits

Our toolkits have been designed for general use only, and is not a substitute for professional medical care or mental health care. While we endeavour to provide high quality toolkits, no results are guaranteed. We do not take responsibility for technological incompatibility, however, we will endeavour to provide reasonable alternatives, if available.

We trust that you will enjoy and use these toolkits for personal use and not for commercial use. We understand that there may be a degree of sharing, however, we trust and hope you encourage your friends and family to purchase their own toolkits.

These toolkits are non-refundable. We consistently re-assess our toolkits and upgrade them from time to them. If you are not satisfied with them we greatly appreciate your feedback. Please contact us @ hello@savatherapies.com.

Thai Massage

Thai massages are available only as part of a Personalised Wellbeing Program. Our therapists come to you, however, it is your responsibility to keep the appointment. Cancellations within 24 hours will incur a 50% fee of the total cost of the massage, payable within 7 days or at your next Personalised Wellbeing Program session. If you forget or fail to give notice within 5 hours, then you will be charged the full fee, or it will be deducted as a full session from your program.

Our massages are gentle, and for relaxation purposes only. Please consult professional medical, physical or mental care prior to our massage appointment if you have medical, physical or mental care concerns.

Massages are for clients over the age of 18 only. You give consent to receive this massage and give true information when asked about your heath concerns, injuries and conditions. You are responsible for your wellbeing. If you feel unwell, you are responsible for notifying your therapist ahead of time to re-schedule, otherwise you will incur cancellation fees.

Our massages are performed on a large foam mat on the floor. You must tell your therapist if you have issues lying face-down or if you have issues getting down to the floor. Alternative arrangements will be made at our discretion.

There is an additional travel fee for locations greater than 15km from Parramatta, Sydney. Total travel time, tolls and petrol will be considered when calculating final travel fee. Please provide relevant parking or access in order for your therapist to arrive at your location smoothly and on time.

Our massages are for personal and non-commercial use only. The following are prohibited:

  • engaging in appropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour
  • restrict or inhibit others from enjoying our services
  • infringing on the privacy, property or other civil rights of any person
  • harass, abuse, threaten, infringe or violate the rights of Sava Therapies and it’s therapists